Delivery Policy

At MSCO Pte. Ltd., we strive to provide a seamless and reliable delivery experience for all our customers. Please read through our delivery policy to understand how we handle shipping and delivery.

1. Order Processing

• Orders are typically processed within 1 business day after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

• We offer two delivery options: Regular and Express.

• The estimated delivery time for each shipping method will be displayed during the checkout process.

3. Delivery Timeframes

• Standard shipping: 2 - 5 business days.

• Express shipping: 1 - 2 business days.

• Please note that delivery times may vary depending on your location and external factors, such as weather conditions or carrier delays.

4. Delivery Fees

• We offer two delivery options: Regular and Express. The fee for each option is fixed and will be displayed at checkout before finalising your purchase.

• Free shipping may be available for select products or on orders over a certain amount. Please refer to our promotions page for current offers.

6. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery in real-time.

7. Failed Delivery Attempts

• If the courier service is unable to deliver your package after 2 attempts, the package may be returned to us. In such cases, we will contact you to arrange for re-delivery, which may incur additional shipping fees.

8. Damaged or Missing Packages

• If your package arrives damaged or if items are missing, please contact us within 2 days of receiving your order. We will work with the shipping carrier to resolve the issue promptly.

• Please retain all packaging materials and damaged items for inspection by the carrier.

9. Incorrect Shipping Information

• Please ensure that all shipping details provided are accurate and complete. We are not responsible for delays or failed deliveries due to incorrect or incomplete shipping information.

10. Contact Us

• For any questions or concerns about your order or our delivery policy, please contact our customer service team at hello@msco.sg or 80899024. We’re here to help!

By placing an order with MSCO Pte. Ltd., you agree to abide by the terms and conditions outlined in this delivery policy.